Questões de Concurso

TCE-AM

Concurso: TCE-AM
Cargo: Analista de Controle Externo - Tecnologia da Informação
Ano: 2012

Ano:

2012

Banca:

FCC

Cargo:

Analista de Controle Externo - Tecnologia da Informação

Disciplina: Governança de TI

notificar erro

Os 5 ciclos de vida do ITIL V3 são:

(a)

Service Level Management, Capacity Management, Availability Management, Service Continuity Management e Financial Management for IT Services.

(b)

Business Perspective, Service Strategy, Service Design, Service Delivery e Service Support.

(c)

Service Desk, Incident Management, Problem Management, Change Management e Configuration Management.

(d)

Business Perspective, Planning to Implement Service Management, Security Management, Application Management e ICT Infrastructure Management.

(e)

Service Strategy, Service Design, Service Transition, Service Operations e Continual Service Improvement.